Wi-Fi Compatibility
Like most IOT devices, Ivy supports 2.4G Wi-Fi only. 5G Wi-Fi is not supported.
Corporate or Restricted Networks
If you're using Ivy in a corporate environment or on a network with a firewall, or if registration is required before internet access is allowed, you may need to consult your IT manager. Provide the MAC address of Ivy, which can be found on the front page of the user manual, labeled as "MAC:" beneath the barcode. In such cases, Ivy may be blocked and can only be unblocked by the IT manager.
Signal Strength
Ivy's Wi-Fi module is not as powerful as a mobile phone’s, so ensure that Ivy is receiving a strong signal. If necessary, move Ivy closer to your Wi-Fi router for a better connection.
Bluetooth and Wi-Fi Settings
To enable auto-detection during network setup, ensure that both Wi-Fi and Bluetooth are enabled on your phone. Also, verify that the Tuya app has the necessary network and Bluetooth permissions.
Wi-Fi Password
Double-check that the Wi-Fi password has been entered correctly.
Timeout or Endless Connection
If you experience a timeout or an endless connection during configuration, try rebooting Ivy. To do this, long press the back button to shut down, then press again to reboot.
Using a Hotspot for Internet Connection
If there is no available Wi-Fi, you can use your mobile phone or PC as a hotspot to connect Ivy to the internet. Ensure the hotspot is set to 2.4GHz and that maximum compatibility is enabled.
If you're unable to input the password (a rare issue with certain phone models), try setting up the hotspot on another device and using it as the Wi-Fi router for Ivy.
Configuring Ivy to a New Wi-Fi Network or Reset Configuration
To configure Ivy to a new Wi-Fi network or reset the network configuration, quickly press the back button three times. A confirmation UI will appear on Ivy’s screen. Touch the right bar to confirm, and Ivy will enter Wi-Fi configuration mode.